Refund and Returns Policy

Thank you for shopping at the JBG Marketplace. In the case that you are not entirely satisfied with
your purchase, we would like to help. To instigate the return, refund, or exchange process, follow the steps below.

Returns

You have [30] calendar days to return your purchase from the date of transaction. For an eligible return the item must be in the same condition in which you received it- including all original packaging and with the tag intact. You must also have the receipt or proof of purchase. We are unable to accept returns without the original packaging or proof of purchase.

Refunds

Upon returning the item, our staff will inspect the product to determine whether it is in a condition worthy of return and a refund. Once received, we will notify you of the state of your return and the status of its inspection. If the item is approved for return, we will initiate the refund process. A refund will be credited to the original [credit card/ payment method] used for the purchase. Your account will be credited within [10] days.

Exchanges

Should you wish to exchange your item for another product or store credit, the amount of the original purchase can be used for the exchange. If the item being exchanged is of greater value than the original purchase, you will need to pay the difference. If the item being exchanged is of lesser value than the original purchase, the difference will be credited to your account.

Shipping

You are responsible for paying the shipping cost of all returns. These shipping costs are non-refundable. Should you receive a refund, the cost of the return shipping will be deducted from the total refund amount.

Contact Us

Should you need to contact Just BGRAPHIC directly, you can website justbrgaphic.org/contact .

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will send you the shipping instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 90 Atkinson Rd. #510, North York On. M3J2S5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.